A Perfect Fit

Recently, a colleague was asked to be the keynote speaker at a local Jamaican civic organization’s dinner dance.  He convinced himself that he was going to deliver the speech to top all speeches: He would use the podium to address political and economic disparities in Jamaica, and call the audience to join him in reinventing the Jamaican Social Compact.

Fifteen minutes into his speech however, the audience, who had just finished eating dinner, had grown bored.  The

Tailor your message to your audience, and their needs, and it will always be a perfect fit.
Tailor your message to your audience, and their needs, and it will always be a perfect fit.

speech was just too heavy for the occasion.  The ladies were dressed to the nines, hair and nails done.  The men were ready to get down on the dance floor. The speaker kept droning on.

At one point, twenty-five minutes into the speech, a very well dressed audience member walked up to the podium and slipped the keynote speaker a cocktail napkin with a handwritten note.  The note read, “Please finish now.  We are bored. This is too much for us right now.”

The keynote speaker abruptly ended his speech, the audience hastily applauded, and the dancing and festivities commenced.

Oftentimes, when we have an opportunity to give an address or a toast, we are tempted to stretch our fifteen minutes of fame into an hour that will, we are convinced, propagate change.  But what we tend to forget, are the desires and feelings of listeners.

At this fete, the celebrants wanted to experience joy: It was a celebration, not a schoolhouse. My colleague, with his heavy, fact-laden, complex speech, did not take the needs of his audience into consideration when writing his manuscript.  His only concern was with impressing his audience with multi-syllabic laden speech with no structure or real substance.

The takeaway: Try not to be an inappropriate public speaker.  Know your audience.  Be mindful of the occasion at which you will speak.

A speech written to address the United Nations General Assembly will be out-of-place at a local awards dinner.  

Tailor your message to your audience, and their needs, and it will always be a perfect fit.

Gail Lewis, M.A., is an Assistant Professor of Communications who never passes up an opportunity to watch Star Trek with her family. A syndicated columnist, award-winning Toastmaster, and blogger, she also hosts the talk show Communication Corner, www.YouTube.com/TheCommDepot, on Queens Public Television.  

As originally published in WhereItzAtMagazine.

Take It or Leave It…Right Now

Ever watch the game show Let’s Make A Deal?  A costume clad audience member is faced with several prize options and must make an instant decision as to which to choose.  Curtain #1?  Maybe curtain #3?  The prize choice must be made quickly; after all, it’s only a 60 minute show!

Customers may sprint away like a Road Runner
Customers may sprint away like a Road Runner

Some salespeople ask for an instant decision from their customers.  With a one-time customer, as with a retail sale, asking for a quick decision is expected.  After all, in retail, if the mall closes at 9, customers must vacate the premises.  But when building a long-term relationship with a customer, salespeople might want to rethink the quick sale approach.

“Take it or leave it…right now” might make a potential long-term customer sprint away faster than the Road Runner.  Build a long-term customer by avoiding hard-sell, I-need-a-decision-right-now-or-nothing pressure.  Instead of demanding an instant decision, ask your customer for a time you can visit or call to get a decision.  With a returning customer, take the time to build the relationship.  The return on your patience might just be a life-long client.

Put Your Pen Down!

As a Toastmaster and teacher, I often attend forums and seminars with knowledgeable, interesting presenters.  As I look around the room at the other attendees, I notice that most are taking copious notes, typing or writing down each and every point and idea the presenter makes.

Put the pen down!
Use your listening skills instead of your note-taking skills

Have you ever wondered what happens to these seminar notes?  Some note takers organize their writings in memo pads or in folders on their tablets.  Still other not so organized scribes ball up their scratchings, tossing them into corners of home offices.

Often, in our zeal to record every word, most of us miss the most important presentation points.  What if the next time you attend a non-work related forum or meeting, before taking notes, put your pen down.  Let’s use the listening skills developed and practiced in Toastmasters, and open our ears and hearts to the message.  Instead of becoming bored trying to keep up with the notes, absorb the message by listening.  Watch the speaker’s body language for non-verbal cues; enjoy the nuances of the speaker’s vocal variety.  Immerse yourself in the entire message by listening.

Put your pen down.  You’ll save trees, and you just might open your ears and life to new ideas.